Shipping Methods and Costs

We offer the following shipping methods within the UK and Republic of Ireland (ROI):

UK Standard Shipping: 3 - 5 Business days - £7.95

UK Express Shipping (Mainland UK only): 1 - 2 Business days - £14.95

ROI Standard Shipping: 7 - 10 Business days - £14.95

Shipping costs are calculated at checkout. Any additional handling fees or taxes will also be clearly communicated during the checkout process.

Shipping Zones

We currently ship to addresses within the United Kingdom and Republic of Ireland (ROI). Unfortunately, we do not offer any other international shipping at this time.

Delivery Timeframes

Delivery times are estimates and may vary depending on factors such as product availability, shipping method, and destination. Please note that delivery times do not include order processing time. Orders are typically processed within 1 -2  business days before shipment.

Tracking

You will receive a tracking number in your shipping confirmation email. You can use this tracking number to monitor the progress of your shipment.

Shipping Restrictions

We are unable to offer express shipping to the Channel Islands, Northern Ireland, and the Republic of Ireland (ROI). Standard shipping options are available for these regions. If you have any questions or need further clarification, please don't hesitate to contact our customer support team.

Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange items that you have ordered from us.

Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue, which may include filing a claim with the shipping carrier.

Customer Support

If you have any questions or concerns regarding our shipping policy or your order's shipment, please contact our customer support team at info@gibbon-uk.com

Policy Updates

We reserve the right to update this shipping policy as needed to reflect changes in our shipping practices or to comply with legal requirements. Any updates will be posted on our website, and the revised policy will become effective on the date it is posted.